Delivery FAQ'S

Which countries do you ship too?

We deliver worldwide! However, we are currently unable to ship to the following countries: India, Mongolia, Brunei,Burkina Faso, Côte d’Ivoire, FYROM, Nigeria, Pakistan, South Africa, Ukraine, Romania, Qatar, Kuwait, Korea and Zimbabwe.

Please note if you are shipping to the UAE we can only to deliver to PO boxes, not street addressees, so please enter your PO box number as the first line of your address at our checkout for it to be delivered successfully. For all International orders, please ensure you write your full address in English at our checkout otherwise Royal Mail may refuse your delivery.

 

How is my Standard UK delivery sent? Do I need to sign for my order?

Our UK standard delivered parcels are sent using standard Royal Mail service. If no-one is present at your address, then a card will be left for you to re-arrange your delivery or collect your parcel from your local Post Office depot.

 

Tranquillity are unable to accept responsibility for late or undelivered parcels due to Royal Mail, however in the unlikely event that this occurs please contact our Customer Service team and we will try our best to resolve any problems.

 

How do I return my Tranquillity jewellery?

Return Policy

As we prepare to pause and take a breath, we want to thank you for shopping with us during this special transition. During this period, all purchases are considered final, and we are unable to offer returns or exchanges on any sale items.

This temporary change allows us to focus fully on what’s next for Tranquillity, while still delivering the pieces you love. We appreciate your understanding and your continued support — it truly means the world to us.

If you have any concerns about your order, or if something doesn’t feel quite right with your purchase, please don’t hesitate to reach out. We’re still here for you. You can contact us at help@findtranquillity.co.uk, and we’ll do our best to support you.

With gratitude,

Tranquillity